Return and Refund Policy

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Returns

You have 14 calendar days from the date you received your order to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support at maryam.arts@hotmail.co.uk to receive further instructions on the return process.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3 -5 working days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

MaryamOvais

Email: maryam.arts@hotmail.co.uk

Shipping Policy

Thank you for choosing MaryamOvais! We strive to ensure a seamless shopping experience, including prompt and reliable delivery of your orders.

Shipping Methods and Timelines:

• Domestic Shipping (Within United Kingdom): Orders are typically processed within 1-2 business days. Delivery within United Kingdom is expected within 3-5 working days after dispatch.

• International Shipping: For international orders, please allow up to 14 working days for delivery from the date of dispatch. Customs clearance processes may sometimes cause slight delays beyond our control.

Shipping Rates:

• Domestic Shipping: We offer flat-rate shipping within UK. Shipping charges are calculated based on order weight and destination.

• International Shipping: Shipping fees for international orders are calculated at checkout based on the destination and the weight of the package.

Order Processing:

• Orders are processed and shipped on business days (Monday to Friday, excluding public holidays).

• Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your shipment's progress.

Shipping Partners:

• We partner with RoyalMail for both domestic and international shipments to ensure reliable and efficient delivery services.

Note: Shipping timelines provided are estimations. Delays due to unforeseen circumstances, such as adverse weather conditions or customs processing, may occur. We appreciate your understanding and patience in such situations.

Tracking Orders:

• To track your order, please use the tracking number provided in your shipping confirmation email or visit the "Order Tracking" section on our website.

Questions or Concerns:

• For any queries related to shipping, feel free to contact our customer service team at maryam.arts@hotmail.co.uk